7/13/2023 0 Comments Lastpass support ticket![]() ![]() It’s a truck, so you never know when it might show up in your hood. Don’t worry that it’s actually located in Albuquerque, NM. Suggests no company should rely solely on GMB, especially for leads.Īmong the points to his story: "If you are looking for a great restaurant in Fawn Creek Township, KS, Google recommends It worked, in terms of getting the company off the suspended list - but it was still located in Kansas.Īs of today, the company’s safely back in Pleasanton, California, but Shotland Saldana’s request basically said the same thing although a bit more forcefully, but he also added: "This is our corporate listing and it must be reinstated ASAP!" I deleted the category so please un-suspend us. Shotland’s request went something like this: “Hey GMB, I added a new service category and got suspended. When Shotland didn’t get quick results, he turned to Steven Saldana, LSG’s GMB problem-solver, to ‘SEO Agency’ must be on the double-secretĭo-not-use list because as soon as I added it, our listing got suspended.” “While in there, for some reason, I decided to add “SEO agency” as a Business Category. Then he forgot about it, until February.įebruary, while in a 20-person Zoom meeting on how much we should freak out about Core Web Vitals, I logged into LSG’s GMB dashboard to see if maybe we had been moved to Colorado (hopefully nearĪspen),” Shotland wrote in a post. He said Local SEO Guide doesn’t really rely on the company’s GMB page for leads, but sent a note to GMB support for help. According to GMB, he moved and opened a hotel, all in the midst of COVID-19. Not only did GMB somehowĬhange the location of this business, but said the company apparently opened a hotel, as Shotland wrote in a post. MediaPost about search, I’ve learned that Blumenthal and Local SEO Guide Founder Andrew Shotland are two funny and smart SEO guys. Thank you, Mike Blumenthal, Near Media co-founder and authority on local search, for calling this to our attention in a tweet. ![]() Well, not so funnyīecause Local SEO Guide, an SEO agency, was never located in Kansas, but Google My Business believes the Pleasanton, California, company has been located in Fawn Creek Township, KS, since November I am not sure now if there is an issue with the support ticket system or if the support team is just ignoring and closing my requests, but the overall experience for me is extremely bad.Īs an Enterprise customer I am expecting a 24/7 email support and with the highest priority according to the levels of customer support that LastPass offers and being ignored for more than 2 weeks is really unacceptable.A funny thing happened on the way to Kansas. To be sure that it was not an issue with my account, I've also asked one of my colleagues to submit a new case but the result didn't change. and all the tickets that I've created are simply closed without any reason or comment. Moreover I cannot see these tickets in "My Cases" list but somehow I can still access them with a direct link like I've opened several tickets but I've just received an auto-reply via email with the case numbers and nobody from the support team got back to me. I am using the "contact us" forms both at and but the result is always the same. I can no longer find the page that you could go to and begin the process of filing a Lastpass support ticket, which would eventually lead you the following Lastpass account page where you could submit the support request. I have an Enterprise plan and I am trying to get in contact via email with the support team since December, 28th but without success - basically 19 days ago!! ![]()
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